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About us

5 Star Home Builder

The Home Builders Federation (HBF) Star Rating Scheme awards builders stars for customer satisfaction. The number of stars awarded is based on the homeowner feedback in an independent National New Homes Survey of customer satisfaction . The survey is designed to provide home buyers with information about home builders to help guide their purchasing decision, and to encourage excellent levels of service to be delivered by home builders.

HBF Star Ratings are based on results of the National New Homes Survey, an independent industry survey. The survey is operated by NHBC, is entirely independent of any builder or builder group and is independently validated by Reading University. Star ratings are awarded based on the results of two questions asked in the National New Homes Survey: Would you recommend your builder to a friend? And ‘How satisfied are you with the quality of your new home?’.

The criteria for 5 star ratings are as follows:

  • 90% or more of homeowners must be prepared to recommend their builder to a friend, and at least 90% must be very or fairly satisfied with quality

Stewart Milne Homes was awarded the 5 star status for the quality of our homes and our customer care.

What our customers said
The whole experience from start to finish was just really smooth. Each part of the jigsaw just fitted. Nothing was out of place. That’s all thanks to Barbara, David and Mark; the service we received from them was brilliant.

I would certainly recommend Stewart Milne, for the quality of the build, the customer service and of course the location.

Laura Muir & Scott Clark,
Ardgowan Rise

Right from day one everyone was more than helpful. I would absolutely recommend Stewart Milne Homes, because the whole experience was stress free. The standard of the house is also good, as is the customer care. That’s why I’d recommend them.

Susan Walsh,
Farrington Park

Everyone’s been really nice, really friendly. Staff answer questions and make the effort to find out everything they can, and it’s not just the sales team, but on the customer service and building side of things as well. The guys have been really good. I would absolutely recommend Stewart Milne Homes.

Jacqueline Reid,
Silver Birches