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customer charter

Our 10 year warranty for your peace of mind

The National House Building Council 10 Year Buildmark Warranty covers all new Stewart Milne homes. For the first two years we take care of any agreed defects. Our Customer Service team prides itself on dealing with problems as quickly as possible. For the remaining eight years, structural defects are dealt with directly by the highly-respected NHBC - the benchmark for quality in British building standards.

All kitchen appliances are covered by a two-year manufacturer's warranty. The manufacturer will assist you with any problems directly should they arise, Supporting you when you move in.

The best thing about buying a new Stewart Milne home? You have nothing to worry about once you've moved in.

Our comprehensive warranties take care of all the things that might be a problem with an older home. The list of what's covered runs to three A4 pages, and includes central heating (other than boiler servicing), wastes and drains, kitchen appliances, alarm installations, flashing, gutters and downpipes, roof, sanitary ware, structural defects, water services and much more.

On the day you move in, you receive a comprehensive Guide to your New Home and a detailed Home Owner's pack. You'll also be given the name of your Stewart Milne Customer Service Co-ordinator, who is on hand to help you settle in.