Customer Care

If you've already purchased a Stewart Milne home and have a query or would like our assistance, please contact our Customer Care departments as follows:


Craig MacKay
Head of Customer Services
0345 075 8212


Craig MacKay
Head of Customer Services
0345 076 6131


Susan Kent
Head of Customer Services
0345 026 8242


If you have an emergency overnight or during the weekend, then please call 

- Stewart Milne Homes Scotland 0345 3583630

- Stewart Milne Homes North West England 0345 3583631

COVID-19 Stewart Milne Homes Scotland Statement


I hope this message finds you and your family safe and healthy.

As you will be aware, the Scottish Government has announced an extension to the current lockdown set for the whole of mainland Scotland which has seen all areas placed within Level 4 restrictions from effect on Saturday 26th December 2020. Following the further announcement on 23rd February 2021, these restrictions will be in place until at least 26th April 2021 as part of the planned easing of restrictions.

Adhering with the latest Scottish Government guidelines, we continue to adapt our procedures to ensure we protect the health of you, our customers, as well as our employees and subcontractors.

Whilst an area is in Level 4, we can only attend your home for emergency issues and for works that are outside your home.

Examples of an emergency issue are –

  • Complete failure of the heating systems and/or hot water system
  • A water leak or flooding that cannot be contained
  • A complete failure of the electrics
  • Flooding caused by blocked drains that threatens to enter your home
  • Security – a fault to a window or external door causing a loss of security to your home

As the Customer Services team continue to work from home/remotely, if you have an emergency during working hours can you please contact the customer services team by email on for developments within the Central belt of Scotland or for developments in the North detailing “EMERGENCY” within the subject line.

If you have an emergency overnight or during the weekend, then please call 

- Stewart Milne Homes Scotland 0345 3583630

- Stewart Milne Homes North West England 0345 3583631

If we were scheduled to visit your home during the period of the current Level 4 restrictions, regrettably we will need to postpone this visit. We shall make further contact with you over the coming period to reschedule these works upon the lifting of the current restrictions

If you reside on a live development, you are likely to see construction works continuing. Please be assured we have robust policies and procedures in place to protect the health and safety of our employees/subcontractors and all construction activities will progress in adherence to the Scottish Government guidance

Finally, I would like to thank you for your support and understanding during these uncertain times. We are looking forward to welcoming you back on our developments soon.

Stay safe and take care.

Stuart MacGregor
Chief Executive Officer