2 year Buildmark Warranty
1 This only applies to items supplied by Stewart Milne Homes.
2 Scratches and chips to glass when viewed in natural daylight from within the room and at least two metres from the panes must be registered in writing to Customer Services within seven days of legal completion for liability to be accepted.
3 This item must be registered in writing with Customer Services within seven days of legal completion for liability to be accepted.
Following Courtesy Maintenance, there is no further scheduled visit by Stewart Milne Homes during the Buildmark Warranty period. We are happy to review any issue reported to us by you within the builders 2 year warranty period, which appears to be a defect in terms of the warranty.
Where a homeowner wishes to raise multiple issues with us, we ask you to review the warranty checklist and complete a remedial works request form to include the specifics of rooms and individual warranty defect items causing concern, together with photographs wherever possible. This helps us assess the issues and resource required prior to programming the works for our tradesmen to address as quickly as practicably possible. We do ask that the Remedial Request Form is received by Customer Services at least 4 weeks prior to your two year anniversary to allow sufficient time for timely notification to subcontractors/manufacturers and ensures the issue is captured under the existing defect warranty, avoiding potential misunderstanding.
Customer Care Submission Form
We recommend that you review our Warranty Checklist and various supporting videos, these are very informative and cover most areas within your home. The information contained in these videos highlights which elements or areas within your home are the homeowners responsibility to maintain.
If, after reviewing the above there are some matters that you feel fall within the remit of the Customer Services department then please complete the undernoted form and submit this for review.
A member of the Customer Services team will contact you within 72 working hours of receipt of your submitted form.